In this competitive era where everybody is running behind money and fame, the objective which is common among all private organizations, in this world, is the customer-satisfaction or service or relationship. Telecommunication companies have invented an advantageous device for all the organizations to set customer relationship, which is the telephone. Distance is no more the issue, phone helps in detailed information exchange which is beneficial for both customer and organization.
Everything is created for customers, hence, feedback, complains and inquiries of customer are essential for the companies because only after a proper feedback, the better products can be created which are very important to sustain in today’s tough market.
Today, Customer satisfaction is a challenge for every brand especially private organizations. Hence, companies have tried their best to stay connected with the customers. They provide easy communicating facilities to communicate to their customers. Being in regular contact helps the companies in getting a second chance, to improve in case of bad feedback, which can resist switching of customers to other brand?
Easy remembering phone numbers with phone words, free online feedback, Toll free number service, including free 1800 number or low cost 1800 numbers etc are opted by companies. The free calling allows a customer to get connected to the brand he uses, and ask for proper and better service. Communication is easy, so customer communicates. If customer communicates, the tie between organization and customer strengthens, which finally creates a long term relationship and a strong customer database. Features like 1800 numbers in Australia results in sustainability of private Organizations in market.